TelcoDB for Call Centre

Telco Dashboard and Analytics as a service
TelcoDB as a service delivering the missing Telco-side network monitoring and analytics to call centre managers

Using live dashboard, managers can easily identify any voice traffic abnormalities over a rolling 24-hour window. Seeing traffic from the Telco side, managers can assuredly delegate additional resources to reduce call blockage and collaborate with service provider to resolve problems quickly.

Besides helping operation in real-time, TelcoDB is key to business performance metrics. It is because the demarc-point analytics is the baseline to validate Telco SLA, QoS and CRM call statistics of all ACD queues.

Implementation Steps

1. Connect network TAP and Demarcation Point Supervision Unit (DPSU). Live Dashboard
Telco SIP-trunk Dashboard
2. View online dashboard by visiting http://telcodb.com/sip.
3. Download daily report files through FTP using any FTP client, such as FileZilla.
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SIP-Trunk Demarcation Point Monitoring 101

1. Complete Telco-side analytics from network layer 2 – 7.
2. Compatible to all Telco SIP-Trunks, CRM and UC platforms.
3. No performance degradation to SBC and application servers.

Contact us +1-866-261-0649 or sales@prilink.com for a quote.