PRI Network Analytics, Traffic Monitor and Troubleshooting

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PRI Network Analytics is an easy to use and cost effective system for business to supervise call centre operation.

Our system provides a 4-year network analytics and can be used to troubleshoot network problems in real-time. The analytics includes the traffic of all PRI trunks, DIDs and user-defined traffic groups, and the call detail record (CDR) of all calls crossing the demarcation point. The CDR contains the Q.931 call setup parameters, message sequence, call release cause code and the PRI traffic background.

Call centre managers use our network analytics to optimize workforce, reduce the number of blocked calls, and collaborate effectively with Telcos regarding the network provisioning and service level agreement (SLA). Furthermore our solution generates daily business reports in PDF and CSV formats that can easily be integrated into other business management systems.

Our detailed traffic and CDR information are useful for call centre managers to quickly troubleshoot whether the Telco network or internal system is causing the problems experienced by their customers. Using our system, users can also define traffic alerts based on the call parameters, D-channel status, traffic anomalies and T1/E1 circuit failure. The alerts are displayed in real-time and can be automatically delivered via e-mail to any number of recipients.

PRI Network Analytcis Software
Smart Meter Implementations PRI Network Analytics System:

  • PRI Network Analytics Software license:
    • Control up to 64 Smart PRI Meters
    • Multi-year network traffic, PRI CDR
    • Real-time PRI Dashboard
    • Daily report using R language, data export to Microsoft Excel
    • All DID and up to 64 ACD queues traffic
    • Email alert for ACD threshold and PRI traffic anomalies
  • Smart PRI Meter:
    • 8 monitor ports for up to 8 T1/E1 (FAS) or 128 T1/E1 (NFAS)
    • 184 concurrent calls for T1 FAS, or 3064 concurrent calls for T1 NFAS
    • 240 concurrent calls for E1 FAS, or 3960 concurrent calls for E1 NFAS
    • 64 user-defined traffic groups based on key business phone numbers
    • All DID and PBX routes automatically registered
    • 32 user-defined CDR alarms checked against each incoming and outgoing call
Smart PRI Meter Implementation For Telco Implementation with Monitor JacksSmart PRI Meter Implementation with Monitor Jacks