|Live Group Traffic||
In addition to automatically scanning all DIDs, PRI Network Anaytics allows users to combine important business phone numbers together as a group. Typical examples of user-defined “Traffic Groups” include Sales, Support, ACD Queue, or any other business application that can benefit from independent traffic reporting.
Users can define up to 64 traffic groups, based on a flexible set of criteria that includes the internal and public phone number, call direction, PRI circuit, and PBX route. Phone numbers can be specified either as a block of numbers or a single number.
Our system measures the hourly traffic statistics for all user-defined groups. Traffic statistics include the number of answered, abandoned, and blocked calls, as well as the maximum and minimum number of B-channels in use by the group during the hour.
Real-time display reflecting the last 60 minutes of traffic for all user-defined Groups.
|Monthly Group Traffic||Daily Group Traffic|
|Monthly overview of daily traffic for a selected Group, including peak B-ch and call volume.||24-hour view of group traffic for a selected Group, including peak B-ch and call volume.|